GENERAL TERMS AND CONDITIONS – “FÉLIX MÚRTIGA” STORE

The owner of this Site is INDUSTRIAS CÁRNICAS LORIENTE PIQUERAS, S.A.U. (hereinafter “INCARLOPSA”), with registered office at Carretera N400, Km. 95.4, Postal Code 16400, Tarancón (Cuenca), with Tax Identification Number (C.I.F.) A16009870, registered in the Commercial Registry of Cuenca, on Folio 74, Volume 122 of Companies, Sheet CU-883, and with sanitary registrations 10.15687/H and 10.08127/H.

You can contact us via the following phone number or email:

– Phone: 959 122 687
– Email: info@felixdemurtiga.es

Through the portal felixdemurtiga.es, consumers or users can purchase products. These are categorized; by selecting the product, available information about it appears on the screen, including its characteristics, uses, price, and one or more descriptive photographs.

Before placing an order, the user must verify and assess whether the product meets their needs. Technical assistance, after-sales services, and other commercial guarantees may also be available to the customer, if applicable.

Furthermore, the user must be at least 14 years old, provide the required data, and accept these Terms and Conditions.

Completing the order form does not imply automatic acceptance of the order by INCARLOPSA. Acceptance will be deemed to occur when an automatic confirmation email of the request is sent.

Purchase Process:

The customer must follow the on-screen instructions and add products to the shopping cart without any purchase obligation. They may view or empty the cart by removing products.

To proceed with the purchase, the customer must confirm the purchase by clicking the order button, accepting the terms, the legal notice, and any particular conditions related to the product(s).

Next, if not previously provided, the customer will be asked to enter their personal data, with fields marked with an asterisk being mandatory for correct delivery. Registration is required.

The customer can verify whether the data is correct and, if necessary, correct errors using the “edit” button.

To complete the purchase process, the customer must click the “buy now” button (or similar), which involves a payment obligation.

If help pages exist during the process, they will provide the customer with additional information about the purchase procedure.

Once a purchase of a product is finalized and payment has been received and verified by INCARLOPSA, a confirmation email will be sent, and the order will be dispatched within 7 business days from the purchase date. If the products are unavailable, the customer will be informed via email.

Please note that INCARLOPSA has implemented all necessary measures to ensure safe purchases. All commercial transactions are conducted in a secure server environment using SSL (Secure Socket Layer) protocol, guaranteeing the security and privacy of your data.

For more information on data protection, you may refer to our Personal Data Protection Policy.

The contract concludes once the goods are delivered, although guarantees and data may be retained for legal and commercial purposes (if consented to).

Under no circumstances will INCARLOPSA be liable for any other damages, whether actual, direct, indirect, or otherwise, including loss of profit suffered by the buyer due to problems arising from the sale and shipment of the product.

INCARLOPSA will not be liable for delays or inaccurate or incorrect publication resulting from events or circumstances beyond its control, including, but not limited to, government action, fire, flood, insurrection, earthquake, technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of staff or materials, transport interruption of any kind, work delays, or any other circumstances beyond its control.

For any additional information about your order or invoicing, you may contact Customer Service at info@felixdemurtiga.es.

Delivery Times:

Delivery time is 7 business days after placing the order for shipments within mainland Spain, Ceuta, Melilla, and the Balearic Islands. For the Canary Islands, the delivery period is 7 business days after the order. For other destinations, please contact Customer Service in advance.

Accessible from any operating system, platform, or browser. If you experience any issues, contact us.

Price, Payment Method, and Supporting Documentation

Product prices are defined in Euros and will be those established on the respective Site pages for each product, valid as long as they remain accessible on the website.

Payment for the goods will be made by credit card via the Redsys Virtual POS payment gateway. For individual retail customers, payment via Bizum is also available.

Applicable taxes are included in the product price.

Product prices do not include shipping costs, which are the responsibility of the user unless explicitly stated otherwise. Customers will be duly informed of the shipping costs, which will be itemized before confirming the order and payment. Customers must review and accept the shipping costs to their address before finalizing the order, as they vary based on product size, weight, or destination.

In general, INCARLOPSA will confirm payment receipt by email.

Prices and shipping fees listed on the Site apply exclusively to the Products offered on the Site and during the time they are posted. INCARLOPSA expressly reserves the right to modify prices at any time via publication on the Site. However, each order will be charged at the rates in effect at the time of placement.

Warranty

Regarding warranties, INCARLOPSA, as the seller, shall be liable to the customer under the provisions of Royal Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In accordance with this law, and without prejudice to INCARLOPSA’s right to verify defects, their origin and time of appearance, the consumer has the right to request the return of the defective product within a maximum of two months from the detection of the defect, and must inform INCARLOPSA in writing of the issue upon discovery. For perishable products, this period is one month.

Nothing in these General Conditions shall contradict the aforementioned law, which will prevail in all cases.

All products include best-before dates and necessary storage conditions.

All Products undergo thorough quality control and are released to the market under standards approved by applicable legislation and the brand. Personal opinions about salt levels, curing points, or the product’s aesthetic appearance will not be considered defects.

If the claim is valid, the product may be returned via the Store, by completing the web form attached to the return request, or through Customer Service.

Without prejudice to INCARLOPSA’s right to verify the defect, origin, and appearance time, the Customer must request collection of the defective product within one month from receiving the product or immediately upon discovering the defect.

For hams and shoulders, no claims will be accepted for pieces that do not retain 80% of their original weight.

If INCARLOPSA confirms that the product was indeed in poor condition and this was not due to the Customer (especially due to poor storage), INCARLOPSA will replace it at no cost to the Customer.

If INCARLOPSA concludes that the defect is attributable to the Customer or the product is in good condition, it will be returned to the user, who must cover the costs of collection, return, and re-shipment.

User Obligations

Any commercial use of trademarked products is expressly prohibited unless expressly authorized by INCARLOPSA or the trademark holder.

The user agrees to pay the product price and use it in accordance with the law and these general conditions.

The user agrees to keep their password confidential and to notify us immediately of any suspected unauthorized use of their account or password access.

The user agrees not to use another user’s account, username, or password.

INCARLOPSA Obligations

INCARLOPSA agrees to provide users with necessary product information and, once a purchase is made, to email a confirmation of receipt of the order and payment.

INCARLOPSA will also issue an invoice to the consumer along with their order.

Withdrawal

If you are not satisfied with the products purchased from our online store, you have the right to withdraw from the contract by returning your purchases, as described below.

The withdrawal period expires 14 calendar days from the day you or a third party (other than the carrier) received the goods.

The user must return the products in perfect condition (not damaged, soiled, or opened), properly protected, and in their original packaging. Before returning the product, ensure it is adequately protected and sealed to prevent damage during transport.

Once the product is received, we will refund the main amount and the shipping costs you initially paid. However, return shipping costs will be at your expense.

The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the product’s nature, characteristics, or function.

To exercise the right of withdrawal, notify us by calling 959 122 687, emailing info@felixdemurtiga.es, or sending a letter to the address provided in these terms. Return the product via postal package at your expense. Simply returning the package to the address is sufficient to exercise this right: C/Marqués de Aracena, 98, Postal Code 21360, El Repilado, Huelva.

However, we provide a withdrawal form at the end of this section, which is not mandatory.

Upon receiving the withdrawal communication (if applicable) and the returned product, INCARLOPSA will refund the amounts paid by the user within a maximum of 14 days, including taxes and shipping costs, with no deductions or penalties. The refund will be made using the same payment method unless you specify otherwise.

The user must only reimburse the value reduction caused by improper use, failure to follow maintenance instructions, or intentional damage.

If the return is due to product defects, the legal rights and guarantees on defective products apply under the applicable legislation, and the company will bear the shipping costs.

The Right of Withdrawal is only valid for consumers, including legal entities and non-legal entities acting non-commercially. Merchants or business purchasers cannot claim the right of withdrawal.

Liabilities

The user is entirely responsible for the use of the purchased product and releases INCARLOPSA from any liability for damages caused by misuse. Specifically, the user is responsible for:

• Any actions contrary to these terms, law, morals, generally accepted customs, or public order.
• Any use different from product instructions or guidance.
• The truthfulness, accuracy, validity, and currency of the data used to fill in required forms.
• Damages caused by third parties due to the user’s negligence in securing personal data needed for contracting.

Right to Refuse the Order

INCARLOPSA reserves the right to exclude or prevent the purchase of products if it deems the current regulations, general terms, morals, customs, public order, or reputation/image of the website are being violated. If payment has been made, it will be refunded.

Information and Modification

INCARLOPSA guarantees that these Terms and Conditions have been made available to all potential interested parties before they could contract products, thus fulfilling the prior information period. Users may consult these General Conditions at any time on our website.

These conditions remain in force while published and may be modified unilaterally, with users required to review them each time they access the online store.

If any clause is declared void, it will be deemed not included, without affecting the rest of the terms.

Assignment and Subrogation

INCARLOPSA may contract service providers and assign agreements to third parties to fulfill the supply of all or part of the products agreed upon in each operation.

Termination and Resolution

This contract will terminate when both parties fulfill their obligations or when resolved by either party under the specified causes or due to a serious breach of contractual obligations by the other party.

Notifications

Notifications must be sent by any reliable means to the following address: INCARLOPSA, Carretera N400, Km. 95.4, Postal Code 16400, Tarancón (Cuenca).

Applicable Law, Jurisdiction, and Validity

INCARLOPSA informs you that this Legal Notice and General Terms and Conditions are governed in every aspect by Spanish law. This contract is executed in Spanish.

As the consumer is protected by applicable regulations, they may file claims or lawsuits in the court of their domicile.

Both parties expressly waive any other jurisdiction and submit to the competent Courts and Tribunals in the domicile of INCARLOPSA, located in Tarancón, Cuenca (Spain), in the following cases:

• If the purchasing party resides outside the European Union and there is no bilateral or multilateral agreement with Spain in that country preventing the possibility of establishing express jurisdiction;
• If the sale is made by a company acting within the scope of its business or professional activity.

Contact Us

If you have any questions about these terms or would like to make any suggestions or recommendations, please contact us at the following email address: info@felixdemurtiga.es

Online Dispute Resolution

In accordance with EU Regulation 524/2013 on online dispute resolution for consumer disputes (ODR), we inform you that as a consumer, you have access to a procedure to resolve disputes arising from the online sale of goods and services in the EU.

You can access the EU ODR platform here:
http://ec.europa.eu/consumers/odr/

For more information, please consult the following link:
http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32013R0524

Model Withdrawal Form for Distance Purchases

(You only need to fill out and send this form if, as a consumer, you wish to withdraw from the contract)

To the attention of: ………………….. – Customer Service (Returns)
C/Marqués de Aracena, 98 – 21360 El Repilado, Huelva

I, Mr./Ms. ________________________________ (full name), residing at ________________________________ (full address), with telephone number ______________________ and email address _____________________, or a third party designated by me (other than the carrier), acquired physical possession of the goods covered by this contract, with order number _______________________________________.

I hereby inform you that I withdraw from my sales contract for the following goods _____________________________________, ordered on (date DD/MM/YY) // and received on (date DD/MM/YY) //_____, as I am within the legal withdrawal period.

In (City) _____________________ on the (day) _________ of (month) _______________ of (year) 20___.

Signed, Mr./Ms. __________________________________________